Privacy Policy

At StayExploring, we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner and in compliance with applicable laws and regulations, including Regulation (EU) 2016/679 of the European Parliament, known as the “General Data Protection Regulation” or “GDPR”. Our practice with respect to use of your Personal Information is as set forth below in this Privacy & Cookies Policy (the “Policy”).

 

LEGAL DISCLAIMER

This Policy sets out the basis on which StayExploring FZE and its subsidiaries and affiliates (“StayExploring” or “we / us”) collect Personal Data from you and how it will be processed and protected by Us when you use our website at www.StayExploring.com (our “Site”) or any of our services, or where We enter into any other business relationship with you. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By accessing StayExploring Website and ticking “OK” box in the consent message, you confirm that you agree to this Policy. If you do not agree with the terms of this Policy, please do not provide any personal details to us.

Please note that the Policy may change from time to time at our sole discretion. The new version will be posted on our Website with the effective date of the amended version and you are encouraged to review it regularly.

This Site is not intended to be used by persons under the age of 18. We wish to provide visitors to our Site with detailed information about the “Cookies” we use, what they are and their purpose.

 

DEFINITIONS

Personal Data is any information relating to an identified or identifiable natural person (‘Data Subject’); an identifiable natural personal is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person (voice, photo, etc.)

Data Subject is a living individual to whom personal data relates.

Consent of the Data Subject means any freely given, specific, informed, and unambiguous indication of the Data Subject’s wishes.

Data Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Data Processor means a natural or legal person, which processes personal data on behalf of the data controller.

For the purpose of this Policy and in compliance with GDPR, StayExploring is a “Data Controller” of the Personal Data. In some cases, for example when we receiver Personal Data of passengers from operators, we act as Data Processor.

 

1. INFORMATION WE MAY COLLECT FROM YOU AND ITS RETENTION

1.1 We collect Personal Data from you when you contact us via our Site, email or when you otherwise correspond with us (e.g. by standard mail to our company address, social networks pages, telephone calls, personal contact, business meetings and other similar situations).

Ways in which you may be providing us with Personal Data include, for example:

1.1.1 Applying for Services;

1.1.2 Sending us an Enquiry;

1.1.3 Making a Credit Application for Fueling Services;

1.1.4 Making a Fleet Update Application;

1.1.5 Applying for a job advertisement;

1.1.6 Reporting a problem;

1.2.7 Delivering us goods / services.

1.2 The information we also collect from you includes, but is not limited to, data concerning traffic on our Site, location data, weblogs and other communication data (whether this is required for our billing purposes or otherwise), and the resources that you access (“Usage Data”).

1.3 By providing any Personal Data to us, you fully understand and clearly consent to the transfer, collection and processing of such Personal Data. Such transfer, collection and processing will comply with the terms of this Policy.

1.5 We will retain your Personal Data for 6 (six) to 12 (twelve) months or for a longer period whilst we have a business relationship with you or need to enforce any agreements with you, or must comply with any legal obligations.

When we no longer need to use your Personal Data and they are not needed for any legal or regulatory obligations, we will erase any existing copy or use any anonymization technique in order to irreversibly prevent identification so that we can’t identify you.

In case you withdraw your consent for processing your Personal Data, they will be erased without any undue delay, unless there will be other legal ground for processing (e.g. for compliance with a legal obligation, exercise of legal claims).

 

1. PURPOSE OF PROCESSING YOUR DATA

2.1 We may use Personal Data collected from you for the following purposes:

2.1.1 To conduct due diligence check on customers, suppliers, business partners;

2.1.2 In the performance of the contract we have entered into with you and for the customer support;

2.1.3 For enforcement of contracts we have entered into with you, if needed;

2.1.4 For suppliers’ performance evaluation;

2.1.5 For employment purposes;

2.1.6 To provide you with news and general information about our services, unless you have opted not to receive such information, and for our own internal marketing analysis, for example, to assess trends amongst our consumers or to measure the amount of traffic to our Site;

2.1.7 To maintain and improve our Site and notify you about changes to our Site, to detect, prevent and address technical issues;

2.1.8 Where we need to comply with a legal obligation.

 

 

1. THIRD PARTY RECEPIENTS OF YOUR PERSONAL DATA (PERMITTED DISCLOSURE)

3.1 StayExploring can disclose your Personal Data, without your specific consent, to the below third parties only for the purposes specified above in this Privacy Statement, such as to the following:

3.1.1 We may use your Personal Data, or permit selected third parties to use your Personal Data, to provide you with information about goods and services which may be of interest to you, and we or they may contact you about these by post, telephone or e-mail.

3.1.2 Any statistics relating to our business that we disclose to others will not identify you personally. We may, for example, perform statistical analyses of the behaviour of the users of our Site in order to measure interest in the various areas of our Site. This information, and any other general information about our users that we share with others, will not contain personal information about you.

3.1.3 We may provide your Personal Data to selected third parties for the purpose of carrying out any services we have undertaken to provide or oversee pursuant to any agreement we may have with you.   We may give your personal information to ground handlers, government authorities, credit companies, marketing and advertising, financial advisors, banks, insurance companies, credit card and data processing companies or other sub-contractors as may be necessary under our agreement.

3.1.4 We may provide your data to selected third parties for the purpose of enforcing any agreement we may have with you.  This may include lawyers, debt collectors, accountants, auditors, or other government or semi-government authorities.

3.1.5. We may disclose your Personal Data in some cases to governmental agencies or entities, regulatory authorities or other persons in line with any applicable law, regulations, court order or official request. For example, (i) your data may be shared with these entities where StayExploring would be expected to cooperate in the event of a criminal investigation; (ii) your data may be shared with tax authorities and regulators for reporting purposes.

3.1.6 We may disclose your Personal Data when we need to protect the rights, property, or safety of StayExploring, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

3.1.7 In the event that we sell or buy any business or assets, we may disclose your Personal Data to the prospective buyer or seller.

3.1.8 If StayExploring, or substantially all of its assets, are acquired by a third party, Personal Data held by us about our customers will be one of the transferred assets.

3.2 Your Personal Data is not further processed in a manner that is incompatible with purposes set forth in Sections 2 and 3 without your specific consent.

 

1. STORAGE AND PROTECTION OF YOUR PERSONAL DATA

4.1 We have implemented appropriate technical and organizational measures to reduce the risks of loss, unauthorized access, unauthorized disclosure of Personal Data and other unauthorized alteration of Personal Data. Personal Data that we collect from you is stored in Dubai and not transmitted elsewhere. All persons involved in the processing of Personal Data are based in Dubai. We make sure that your Personal Data are processed only by employees, who are authorized and are familiar with applicable personal data protection rules.

4.2. By submitting your Personal Data, you agree to such collection, storage and processing.

4.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Site; any transmission is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features to try to prevent unauthorized access.

 

1. YOUR RIGHTS

5.1 Right of access which means (i) the right to know whether data concerning you is being processed and (ii) if so, access it.

5.2 Right to rectification. When Personal Data are inaccurate, you may request us  to correct it.

5.3 Right to erasure (“right to be forgotten”) which means you may request us to delete any Personal Data we obtained from you.

5.4 Right to restriction of processing. You may limit the processing of your Personal Data.

5.5 Right to be informed.  You may ask how and for which purposes we process your Personal Data and which third party recipients got your Personal Data.

5.6 Right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.

5.7 Right to object. You may request us not to process your Personal Data.

5.8 Right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

 

1. CONSEQUENCES OF NON-PROVISION OF YOUR PERSONAL DATA

6.1 Should you decide not to provide us with Personal Data we requested from you or should you decided to exercise your rights to erasure, restriction or to object against processing of your Personal Data, StayExploring may not be able to continue with its contractual / employment agreement with you.